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The company, product and service names used in this web site are for identification purposes only. All trademarks and registered trademarks are the property of their respective owner.

All sales are due NET 30 days unless otherwise specified. No discounts are authorized. The terms of sale contained herein apply to all quotations made and purchase orders received by TekStar. TekStar reserves the right to add a monthly charge allowed by law. If, in the judgement of TekStar, the financial condition of Buyer at any time does not justify continuance of shipment of the terms of payment originally specified, TekStar may require full or partial payment in advance, and in event of bankruptcy or insolvency, TekStar shall be entitled to cancel any order then outstanding   Failure to pay full amount of invoice within the prescribed time, are subject to interest at a rate of 24% per annum. Returned cheques, either NSF or stop payment, are subject to a finance and administration fee of $100 CAD. Replacement cheques must be certified and replaced within 5 days of the original notice. Failure to do so will result to a further penalty of $100 CAD or 5% of invoice amount whichever is greater.

Discrepancies must be reported to TekStar within 2 days of receipt of product. Claims for "Defective on Arrival" (DOA) product must be reported within 5 days of receipt of goods. Orders after 14 days from purchase date are non -cancellable, non-returnable for credit. Defective product  30 day replacement warranty. Product must be returned in original box ONLY if DOA within the 30 days. All sales Final. Customer is responsible for all shipping charges on product returning, with the exception of DOA's. The customer is also responsible for repackaging the product in its original packaging if possible, and accepts the risk of loss or damage during the shipment. All product must be returned in its original condition, including manuals, software or any documentation. Collect shipments will be refused. No returns are allowed without a prior written authorization from TekStar. A Return Merchandise Authorization number will be provided to you by your account manager. An RMA number will be issued, provided that all relevant information is provided by the customer.  RMA numbers expire within the given time period of the condition of the product being returned (7 days for new retail product, etc.). Any opened, unsealed product being returned will, at the sole discretion of TekStar, be refused or re-assessed and subject to a restock charge. New Bulk, New Opened Box, Refurbished and Used product is sold with a 30 day Warranty from the date of invoice. TekStar reserves the right to replace or credit any defective product that is covered by our warranty. TekStar also reserves the right to refuse or re-assess any product returned after the 30 day period. All product being returned as good, unopened is subject to a 25% restocking charge or $50, which ever is higher.

Any claim must be made within 48 hours of receipt of goods. Claims must be made in writing via email or facsimile. In the event a package is received "damaged", a comment should be made on the carrier's packing list and a copy retained. This will help process a claim in the event one is required. Goods being shipped collect on the customers account are the responsibility of the customer.

All transactions shall be governed by the laws specified in the province of Quebec.

This privacy notice discloses the privacy practices for www.tekstarinternational.com. This privacy notice applies solely to information collected by this web site. Our policy may be updated occasionally as changes in the business arise, please visit our website from time to time to ensure you are aware of any changes that may affect you. Our privacy notice will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
TekStar International are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email/website or direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

RFQ Requests and Order Placement
We request information from you on our RFQ form on our website or to place an order via email or phone. To receive a quote from us, you must provide contact information, such as name, company name, email address and phone number. In order to place an order you must provide shipping address and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately at Rich@TekStarInternational.com.

Copyright 2005 TekStar International Inc. All Rights Reserved.